Mayo Clinic
Conversational-AI App
Mayo Clinic is a private American academic medical center focused on integrated healthcare, education, and research.
Objective
Crafting an all-encompassing AI-driven chatbot solution for healthcare providers and administrative staff to streamline healthcare operations by providing real-time assistance and support.
Research & Analysis
Healthcare Industry is worth $808 billion in the United States.
U.S. Healthcare Industry Statistics
The U.S. Health Industry is the 3rd largest in the World.
20% of adults in the U.S. don't have the means to access healthcare
Overall employment in the healthcare occupations is expected to grow 13% from 2021 to 2031
U.S. Healthcare expenditure was $3.8 trillion or 19.7% of GDP
U.S. spends twice more than what other countries do on healthcare
From 2022 to 2029, experts predict there to be 15% more job openings in this industry.
Major challenges in the Healthcare Industry
Legacy systems & outdated technology can cause inefficiencies in workflow and interfer with the provision of healthcare services. Both patient care and the general productivity of hralthcare companies may be impacted by this inefficiency.
Patience Experience
Slow clinical workflows and provider shortage have contributed to declining satisfaction with the patient experience
Big data
Healthcare industry struggle to manage big data because as much as 80% of its data is unstructured.
Cybersecurity
Research has shown that 60% of healthcare organizations have been hit with ransomware attacks
Slow clinical workflow
Clinical staff takes more time to completing their clinical notes or documenting visits to submit bills.
Invoicing & Payment Processing
Manual processes are time-consuming and subject to human error, so they lead to added expenses.
Telehealth
Increased doubt about telehealth's future because of significant disruption in telehealth
Common Administrative challenges in the Healthcare Industry
The average nurse in the United States spends 15% of work time on documentation activities alone.
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Scheduling and workforce management
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Emergency responses & crisis management
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Communication and co-ordination
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Billing Management
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Managing absences and replacements
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Trainings
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Patient Data Management and Reporting
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Equipment and supplies tracking
How chatbot transforms businesses
Approximately 2/3 of the companies express contentment with their bot implementation
Artificial intelligence could automate upto 70% of healtcare admin tasks
Potential to automate 30% of tasks performed by todays contact center staff
40% of millennials engage with digital assistant daily
90% of businesses witnessed faster complaint resolution due to bots
Bots can manage 30% of live chat communications and 80% of routine tasks.
Personalization in Healthcare
Personalized communication and support can empower patients to take a more active role in their own health management, leading to better adherence to treatment plans and improved health outcomes
Patients are more likely to be satisfied with care that is tailored to their individual needs and preferences.
User Persona
Patient Journey Mapping
Visual Designs
